Legal
Privacy Policy
Effective date: October 22, 2026
This Privacy Policy explains how Forge Syntax ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or contact us.
Looking for our mobile app policies? App Privacy Policy (App Store & Google Play) →
1. Information We Collect
We collect information you provide directly to us and information gathered automatically when you use our website.
- Contact details such as your name and email address when you use our contact or support form.
- Support and enquiry details you share, such as the app name, device operating system, reason for contact, and your message.
- Technical data such as IP address, browser type, device information, and pages visited, which is processed by our hosting infrastructure.
- Cookies and similar technologies as described in our Cookie Policy.
2. How We Use Your Information
- To respond to enquiries and provide the support you request.
- To operate, maintain, secure, and improve our website and apps.
- To send service communications related to your request.
- To comply with legal obligations and protect against fraud or misuse.
3. How We Share Information
We do not sell your personal information. We may share it with trusted service providers who support our operations (for example hosting and database providers), or where required by law. These parties are bound to protect your data and use it only for the purposes we specify.
4. Data Security
We apply appropriate technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy. Support requests are retained for up to 2 years, unless a longer retention period is required or permitted by law.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to certain processing. To exercise these rights, contact us using the details below.
7. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above.
9. Mobile Apps and Advertising
This policy covers our website only. Our mobile apps handle data differently: they do not require an account, store your data on your device, and some apps show ads through Google AdMob, which may use your advertising ID. For details on app data, camera and microphone access, advertising, consent (including for users in the EU, UK and Switzerland), and in-app purchases, see our App Privacy Policy.
10. Contact Us
If you have questions about this Privacy Policy, contact:
